Current accounts - Existing account holders
Want to see our product range? View our current account section.
Need some help? Contact our customer service team or use the branch locator to find your local branch.
Lost or stolen cards and chequebooks
Telephone 0500 31 32 33†
Abroad telephone +44 151 928 4033††
All Premier and Current Account customers will need your 8 digit customer ID. This is the same number required for internet banking.
Telephone 0844 800 9000 †††
Textphone* 0844 800 5050††††
Abroad telephone +44 870 909 6060†††††
*Textphone for hearing and speech impaired customers only.
Our customer service team phone lines are open from Monday to Saturday between 7am and 11pm, and Sunday between 8am and 10pm.
† Calls from UK landline are free. Mobile charges may be different.
†† Calls will be charged at a national rate.
†††Calls could cost up to 10 pence plus up to 6 pence per minute depending on your BT call plan. Mobile and other providers’ charges may vary.
††††Calls could cost up to 10 pence plus up to 6 pence per minute depending on your BT call plan. Mobile and other providers’ charges may vary.
††††† Calls cost 6p plus up to 6p a minute from a BT Together landline. Mobile and other providers’ charges may be different.
Calls are recorded and may be monitored for security, quality control and training purposes.