User Guide

This is the guide to your account.

Contents

Thank you for choosing Alliance & Leicester

You join over two million customers who are already enjoying the benefits of banking with us. You can be sure that your account will provide you with convenient banking to suit your needs, with access to your money whenever and wherever you need it.

This guide is designed for Premier Direct Current Account, Premier Current Account, Premier 50 Current Account and Premier 21 Current Account customers to help you make the most of your account.

Setting up your account

1 Getting started
2 Your important numbers
3 Our Premier Switching Service
4 Your Visa Debit card PIN

Managing your account

5 Internet banking
6 Telephone banking
7 Mobile banking
8 Paying money into your account
9 Withdrawing money from your account
10 Paying bills and transferring money
11 General information

Useful information

12 Your PlusSaver Account
13 Premier Rewards & 'Recommend a friend'
14 Contacting us
15 Jargon buster
16 Our commitment to you
17 Important information
18 Travel Insurance

Travel insurance and upgrade options for accounts opened before 3 October 2005

Note: Premier Direct Current Account was previously named Premier Plus Current Account.

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