Santander customers get a share of over £10 million in cashback every month

The £10 million monthly figure is based on cashback paid across a number of Santander products during the last 6 months.

How we're supporting the government initiatives for mortgage customers

We’ve signed up to the Mortgage Charter announced by the government to help support customers who are struggling with higher interest rates.

For more information about the Charter and how we can help, please visit our dedicated ‘Mortgage support’ section.

Mortgage support

Support for Personal customers

Independent service quality survey results

Personal current accounts (GB)
Published August 2023

As part of a regulatory requirement, an independent survey was conducted to ask approximately 1,000 customers of each of the 16 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.

Take a look at the latest published results

Overall service quality scores from customers in Great Britain who were asked how likely they would be to recommend their personal current account provider to friends and family. Rankings: 1 Monzo, 80%; 2 Starling Bank, 79%; 3 First Direct, 78%; 4 Nationwide, 67%; 4 Metro Bank, 67%; 10 Santander, 59%

Personal current accounts (NI)
Published August 2023

As part of a regulatory requirement, an independent survey was conducted to ask approximately 500 customers of each of the 11 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.

Take a look at the latest published results

Overall service quality scores from customers in Northern Ireland who were asked how likely they would be to recommend their personal current account provider to friends and family. Rankings: 1 Monzo, 81%; 1 Starling Bank, 81%; 3 Barclays, 72%; 4 Halifax, 71%; 5 HSBC UK, 69%; 7 Santander, 64%.